AI Email Automation Built for E-Commerce Scale

const response = await fetch('https://api.multimail.dev/v1/mailboxes', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    address: '[email protected]',
    display_name: 'Order Notifications',
    oversight_mode: 'monitored',
    forward_to: '[email protected]'
  })
});

const mailbox = await response.json();
console.log(`Orders mailbox: ${mailbox.id}`);

interface OrderItem {
  name: string;
  quantity: number;
  price: number;
}

async function sendOrderConfirmation(
  customerEmail: string,
  orderId: string,
  items: OrderItem[],
  total: number
) {
  const itemList = items
    .map(i => `${i.name} x${i.quantity} — $${i.price.toFixed(2)}`)
    .join('\n');

  const response = await fetch('https://api.multimail.dev/v1/emails', {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer mm_live_your_api_key',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      from: '[email protected]',
      to: customerEmail,
      subject: `Order Confirmed: #${orderId}`,
      text: `Thank you for your order!\n\nOrder #${orderId}\n\n${itemList}\n\nTotal: $${total.toFixed(2)}\n\nYou will receive a shipping notification with tracking information once your order ships. Estimated delivery: 3-5 business days.\n\nQuestions? Reply to this email or visit yourstore.com/orders/${orderId}`,
      tags: ['order-confirmation', `order-${orderId}`]
    })
  });

  return response.json();
}

"cm">// MCP tool calls for e-commerce support triage
const inbox = await mcp.check_inbox({
  mailbox: '[email protected]',
  unread: true
});

for (const message of inbox.messages) {
  const email = await mcp.read_email({ message_id: message.id });
  const body = email.body.toLowerCase();

  "cm">// Classify the inquiry
  if (body.match(/where.*order|tracking|shipment|delivery/)) {
    await mcp.tag_email({
      message_id: message.id,
      tags: ['order-status', 'auto-respond']
    });
    "cm">// Auto-respond with order lookup (monitored mode)
    await mcp.reply_email({
      message_id: message.id,
      text: 'I have looked up your most recent order. Your tracking number and current delivery status are available at yourstore.com/orders. If you need further assistance, a team member will follow up within 24 hours.'
    });
  } else if (body.match(/refund|unauthorized|fraud|stolen/)) {
    "cm">// Escalate — do not auto-respond
    await mcp.tag_email({
      message_id: message.id,
      tags: ['escalation', 'fraud-risk', 'human-required']
    });
  } else if (body.match(/return|exchange|rma/)) {
    await mcp.tag_email({
      message_id: message.id,
      tags: ['returns', 'auto-respond']
    });
  }
}

async function sendShippingNotification(
  customerEmail: string,
  orderId: string,
  carrier: string,
  trackingNumber: string,
  estimatedDelivery: string
) {
  const trackingUrl = carrier === 'UPS'
    ? `https:"cm">//www.ups.com/track?tracknum=${trackingNumber}`
    : carrier === 'FedEx'
    ? `https:"cm">//www.fedex.com/fedextrack/?trknbr=${trackingNumber}`
    : `https:"cm">//tools.usps.com/go/TrackConfirmAction?tLabels=${trackingNumber}`;

  const response = await fetch('https://api.multimail.dev/v1/emails', {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer mm_live_your_api_key',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      from: '[email protected]',
      to: customerEmail,
      subject: `Your Order #${orderId} Has Shipped!`,
      text: `Great news — your order is on its way!\n\nOrder: #${orderId}\nCarrier: ${carrier}\nTracking: ${trackingNumber}\nTrack your package: ${trackingUrl}\nEstimated delivery: ${estimatedDelivery}\n\nYou will receive another email when your package is delivered.`,
      tags: ['shipping-notification', `order-${orderId}`]
    })
  });

  return response.json();
}