AI agents that handle client communications, trade confirmations, and regulatory correspondence — with gated approval ensuring every message meets FINRA, SEC, and SOX requirements.
Financial institutions operate under some of the most demanding email compliance requirements of any industry. SEC Rule 17a-4 mandates that broker-dealers retain all business communications in non-rewritable, non-erasable formats for a minimum of three years, with the first two years in an immediately accessible location. FINRA Rule 3110 requires firms to establish supervisory procedures for reviewing all outgoing correspondence, creating a natural alignment with gated oversight models.
The volume and variety of financial email communications compound these challenges. A single wealth management firm may handle client portfolio updates, trade confirmations, prospectus distributions, regulatory filings, and internal compliance communications — each with different retention, review, and disclosure requirements. Manual review processes create bottlenecks that delay time-sensitive trade confirmations and client responses.
Fraud prevention adds another layer of complexity. Business email compromise (BEC) attacks targeting financial institutions resulted in $2.7 billion in losses in 2022 alone. AI agents must be able to detect suspicious wire transfer requests and account change notifications while maintaining the speed clients expect for legitimate transactions. The oversight model must balance security vigilance with operational efficiency.
SEC Rule 17a-4 and FINRA rules require retention of all business communications for 3-6 years in tamper-proof formats. Every email — sent, received, and internal — must be captured, indexed, and retrievable for regulatory examination.
FINRA Rule 3110 requires registered representatives' correspondence to undergo supervisory review. Firms must demonstrate that all client-facing communications were reviewed by a qualified principal before or promptly after delivery.
Financial institutions are primary targets for business email compromise attacks. Wire transfer instructions, account changes, and payment redirections received via email must be verified through established protocols before action.
GLBA's Safeguards Rule requires financial institutions to protect the security and confidentiality of customer nonpublic personal information (NPI). Email systems must prevent unauthorized disclosure of account numbers, SSNs, and financial data.
Sarbanes-Oxley requires public companies to maintain internal controls over financial reporting. Email communications related to financial statements, audit findings, and material disclosures must be controlled and documented.
Trade confirmations, margin calls, and regulatory deadline notifications have strict timing requirements. Delays in email delivery can result in regulatory violations, client losses, or missed filing deadlines.
AI-composed client communications automatically enter a supervisory review queue, satisfying FINRA Rule 3110 requirements. Principals review, approve, or reject each message with full context including client history and compliance flags.
Every email interaction is logged with immutable timestamps, content hashes, and actor identity. Audit logs integrate with existing archival systems to satisfy SEC Rule 17a-4 retention requirements in WORM-compliant storage.
AI agents automatically tag incoming emails that match BEC patterns — wire transfer requests, account change instructions, urgent payment demands from executives. Tagged messages are flagged for immediate human verification before any action is taken.
High-volume trade confirmation emails use pre-approved templates with dynamic data fields. Monitored mode allows rapid delivery while maintaining full visibility for compliance teams to review on an exception basis.
AI agents track regulatory deadlines and coordinate filing-related communications between internal teams and external counsel. Gated send ensures all regulatory correspondence is reviewed before transmission to regulators.
const response = await fetch('https://api.multimail.dev/v1/mailboxes', {
method: 'POST',
headers: {
'Authorization': 'Bearer mm_live_your_api_key',
'Content-Type': 'application/json'
},
body: JSON.stringify({
address: '[email protected]',
display_name: 'Client Advisory',
oversight_mode: 'gated_all',
forward_to: '[email protected]'
})
});
const mailbox = await response.json();
console.log(`Compliance-gated mailbox: ${mailbox.id}`);Set up a mailbox for client communications with gated_all oversight to satisfy FINRA supervisory review requirements.
const response = await fetch('https://api.multimail.dev/v1/emails', {
method: 'POST',
headers: {
'Authorization': 'Bearer mm_live_your_api_key',
'Content-Type': 'application/json'
},
body: JSON.stringify({
from: '[email protected]',
to: '[email protected]',
subject: 'Q1 2026 Portfolio Review Summary',
text: 'Dear Mr. Johnson, your portfolio returned 4.2% in Q1 2026, outperforming the benchmark by 0.8%. I recommend we schedule a call to discuss rebalancing opportunities in the fixed income allocation. Please let me know your availability this week.',
tags: ['portfolio-review', 'client-correspondence', 'q1-2026']
})
});
const email = await response.json();
"cm">// Enters supervisory review queue
console.log(`Pending review: ${email.status}`);Compose a client portfolio update that enters the supervisory review queue before delivery, satisfying FINRA correspondence review requirements.
"cm">// MCP tool calls for BEC detection
const inbox = await mcp.check_inbox({
mailbox: '[email protected]',
unread: true
});
const becPatterns = [
/wire\s*transfer/i,
/change.*(?:bank|account|routing)/i,
/urgent.*payment/i,
/update.*(?:ach|banking|payment).*(?:info|detail)/i
];
for (const message of inbox.messages) {
const email = await mcp.read_email({ message_id: message.id });
const flags = [];
for (const pattern of becPatterns) {
if (pattern.test(email.body) || pattern.test(email.subject)) {
flags.push('bec-risk');
break;
}
}
if (email.from !== email.reply_to) {
flags.push('reply-to-mismatch');
}
if (flags.length > 0) {
await mcp.tag_email({
message_id: message.id,
tags: [...flags, 'requires-verification']
});
}
}Use the MCP server to scan incoming emails for BEC indicators and flag suspicious wire transfer or payment change requests for immediate human review.
interface TradeConfirmation {
clientEmail: string;
clientName: string;
tradeId: string;
symbol: string;
action: 'BUY' | 'SELL';
quantity: number;
price: number;
executedAt: string;
}
async function sendTradeConfirmation(trade: TradeConfirmation) {
const response = await fetch('https://api.multimail.dev/v1/emails', {
method: 'POST',
headers: {
'Authorization': 'Bearer mm_live_your_api_key',
'Content-Type': 'application/json'
},
body: JSON.stringify({
from: '[email protected]',
to: trade.clientEmail,
subject: `Trade Confirmation: ${trade.action} ${trade.quantity} ${trade.symbol} - ${trade.tradeId}`,
text: `Dear ${trade.clientName},\n\nThis confirms your ${trade.action.toLowerCase()} order has been executed:\n\nTrade ID: ${trade.tradeId}\nSymbol: ${trade.symbol}\nAction: ${trade.action}\nQuantity: ${trade.quantity}\nPrice: $${trade.price.toFixed(2)}\nTotal: $${(trade.quantity * trade.price).toFixed(2)}\nExecuted: ${trade.executedAt}\n\nThis confirmation is for informational purposes. Please review and contact us with any questions.`,
tags: ['trade-confirmation', trade.tradeId]
})
});
return response.json();
}Send high-volume trade confirmations using monitored mode for operational efficiency while maintaining compliance visibility.
| Regulation | Requirement | How MultiMail helps |
|---|---|---|
| SEC Rule 17a-4 | Broker-dealers must preserve all business communications, including electronic correspondence, for not less than three years, the first two years in an accessible place. Records must be maintained in non-rewritable, non-erasable (WORM) format. | MultiMail's immutable audit logs capture every email action with tamper-evident timestamps and content hashes. Logs can be exported to WORM-compliant archival systems and are indexed for rapid retrieval during SEC examinations. |
| FINRA Rule 3110 (Supervisory Review) | Member firms must establish written supervisory procedures for reviewing incoming and outgoing correspondence with the public. A registered principal must review correspondence before use or within a reasonable time after transmission. | The gated_all oversight mode creates a mandatory supervisory review queue for all outgoing correspondence. Principals approve or reject each message with documented rationale, creating an auditable record of supervisory review compliance. |
| Gramm-Leach-Bliley Act (GLBA) Safeguards Rule | Financial institutions must implement a comprehensive information security program to protect customer nonpublic personal information (NPI). This includes administrative, technical, and physical safeguards for electronic communications containing NPI. | API-key-based access controls restrict mailbox access to authorized agents. Gated oversight prevents unauthorized disclosure of NPI via email. Audit logs document all access to customer information for safeguards program reporting. |
| Sarbanes-Oxley Act (SOX) Section 802 | Public companies must retain audit work papers and communications related to financial reporting for at least seven years. Knowingly destroying or altering documents to impede federal investigations carries criminal penalties. | Immutable audit trails ensure financial reporting-related communications cannot be altered or deleted. Email tagging allows automated classification of SOX-relevant communications for appropriate retention and retrieval. |
| PCI DSS Requirement 4 | Cardholder data must never be sent via unencrypted email. Organizations must implement strong cryptography and security protocols to safeguard sensitive cardholder data during transmission over open, public networks. | Gated approval ensures AI agents cannot inadvertently include full card numbers, CVVs, or other cardholder data in outbound emails. Compliance reviewers can verify PCI compliance before approving any client communication. |
Email infrastructure built for AI agents. Verifiable identity, graduated oversight, and a 38-tool MCP server. Formally verified in Lean 4.