AI Email for Hospitality and Travel

const response = await fetch('https://api.multimail.dev/v1/mailboxes', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    address: '[email protected]',
    display_name: 'The Grand Hotel',
    oversight_mode: 'monitored',
    forward_to: '[email protected]'
  })
});

const mailbox = await response.json();
console.log(`Hotel mailbox created: ${mailbox.id}`);

const response = await fetch('https://api.multimail.dev/v1/emails', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    from: '[email protected]',
    to: '[email protected]',
    subject: 'Welcome to The Grand Hotel - Your Stay Details',
    text: 'Dear Mr. Chen, we are looking forward to welcoming you on March 15 for your 3-night stay in our Deluxe King Suite. Check-in: 3:00 PM. Early check-in is available upon request. During your stay, we recommend: The Terrace Restaurant (farm-to-table dining, reservations recommended), the Rooftop Pool (open 7 AM - 10 PM), and the Saturday Farmers Market (2 blocks from the hotel). Airport shuttle available — reply to schedule. Your confirmation: GH-2024-8891. Questions? Reply to this email or call (555) 901-2345.',
    tags: ['pre-arrival', 'guest-lifecycle']
  })
});

const email = await response.json();
console.log(`Pre-arrival email sent: ${email.id}`);

"cm">// MCP tool calls for hotel guest email triage

const inbox = await mcp.check_inbox({
  mailbox: '[email protected]',
  unread: true
});

for (const message of inbox.messages) {
  const email = await mcp.read_email({ message_id: message.id });

  const tags = ['guest-inquiry'];

  if (email.body.match(/reserv|book|room|availability|rate/i)) {
    tags.push('reservations', 'route-reservations');
  }
  if (email.body.match(/restaurant|dinner|dining|breakfast|bar/i)) {
    tags.push('dining', 'route-concierge');
  }
  if (email.body.match(/complaint|problem|disappointed|unacceptable/i)) {
    tags.push('complaint', 'route-gm', 'priority-high');
  }
  if (email.body.match(/wedding|event|conference|meeting|group/i)) {
    tags.push('events', 'route-events-team');
  }
  if (email.body.match(/cancel|refund|charge|billing/i)) {
    tags.push('financial', 'route-accounting');
  }

  await mcp.tag_email({ message_id: message.id, tags });
}

"cm">// Send post-stay review requests to recent checkouts
const recentCheckouts = await getTodayCheckouts();

for (const guest of recentCheckouts) {
  await mcp.send_email({
    from: '[email protected]',
    to: guest.email,
    subject: `Thank you for staying with us, ${guest.first_name}`,
    text: `Dear ${guest.first_name}, thank you for choosing The Grand Hotel for your ${guest.nights}-night stay. We hope you enjoyed your ${guest.room_type} and our amenities. Your feedback helps us improve. Would you take a moment to share your experience? Leave a review: grandhotel.com/review?stay=${guest.confirmation_id}. As a thank you, enjoy 15% off your next stay with code WELCOME15. We look forward to welcoming you back.`
  });

  await mcp.add_contact({
    email: guest.email,
    name: `${guest.first_name} ${guest.last_name}`,
    tags: ['past-guest', 'review-requested', `stayed-${guest.checkout_date}`]
  });
}