AI Email Automation for SaaS Companies

const response = await fetch('https://api.multimail.dev/v1/mailboxes', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    address: '[email protected]',
    display_name: 'YourSaaS Product Team',
    oversight_mode: 'monitored',
    forward_to: '[email protected]'
  })
});

const mailbox = await response.json();
console.log(`SaaS mailbox created: ${mailbox.id}`);

const response = await fetch('https://api.multimail.dev/v1/emails', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    from: '[email protected]',
    to: '[email protected]',
    subject: 'Usage Alert: 85% of API calls used',
    text: 'Hi Alex, your team has used 85% of your monthly API call allocation (8,500 of 10,000 calls). At your current usage rate, you will reach your limit in approximately 4 days. To avoid service interruption, consider upgrading to the Pro plan for 50,000 API calls/month. Upgrade at yoursaas.com/billing/upgrade or contact us to discuss your needs.',
    tags: ['usage-alert', 'upsell-eligible', 'lifecycle']
  })
});

const email = await response.json();
console.log(`Usage alert sent: ${email.id}`);

"cm">// MCP tool calls for SaaS support triage

const inbox = await mcp.check_inbox({
  mailbox: '[email protected]',
  unread: true
});

for (const message of inbox.messages) {
  const email = await mcp.read_email({ message_id: message.id });

  const tags = ['support-ticket'];

  if (email.body.match(/API|endpoint|rate limit|authentication|401|403/i)) {
    tags.push('category-api', 'route-engineering');
  }
  if (email.body.match(/billing|invoice|charge|payment|subscription/i)) {
    tags.push('category-billing', 'route-finance');
  }
  if (email.body.match(/bug|error|broken|not working|crash/i)) {
    tags.push('category-bug', 'route-engineering', 'priority-high');
  }
  if (email.body.match(/feature request|suggestion|would be nice/i)) {
    tags.push('category-feature-request', 'route-product');
  }
  if (email.body.match(/cancel|downgrade|leaving|alternative/i)) {
    tags.push('churn-risk', 'route-success', 'priority-high');
  }

  await mcp.tag_email({ message_id: message.id, tags });
}

"cm">// Send incident notification to affected customers
const affectedCustomers = await mcp.search_contacts({
  tags: ['active-customer', 'region-us-east']
});

for (const customer of affectedCustomers.results) {
  await mcp.send_email({
    from: '[email protected]',
    to: customer.email,
    subject: 'Service Incident - Elevated API Latency (US-East)',
    text: `Dear ${customer.name}, we are investigating elevated API latency in our US-East region. Impact: API response times may be 2-3x slower than normal. Start time: March 12, 2024 14:30 UTC. Status: Investigating. Our engineering team has identified the root cause and is deploying a fix. We expect resolution within 2 hours. Follow real-time updates at status.yoursaas.com. We apologize for the inconvenience.`
  });
}

console.log(`Incident notice sent to ${affectedCustomers.results.length} customers`);