Educate Customers Before They Need Support

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def send_education_tip(customer: dict, tip: dict):
    body = (
        f"Hi {customer[&"cm">#039;name']},\n\n"
        f"{tip[&"cm">#039;observation']}\n\n"
        f"Pro tip: {tip[&"cm">#039;suggestion']}\n\n"
        f"{tip[&"cm">#039;details']}\n\n"
        f"Learn more: {tip[&"cm">#039;doc_url']}\n\n"
        f"Questions? Reply to this email and we&"cm">#039;ll help."
    )

    return requests.post(
        f"{API}/send",
        headers=HEADERS,
        json={
            "from": "[email protected]",
            "to": customer["email"],
            "subject": tip["subject"],
            "text_body": body
        }
    ).json()

# Example: customer polling instead of using webhooks
send_education_tip(
    {"name": "Dev Team", "email": "[email protected]"},
    {"subject": "Pro tip: Automate your email threading with webhooks",
     "observation": "I noticed you&"cm">#039;re polling the inbox endpoint every 30 seconds to check for new emails.",
     "suggestion": "Set up webhooks to get instant notifications when new emails arrive.",
     "details": "Webhooks eliminate polling, reduce API calls by 95%, and give you real-time email delivery.",
     "doc_url": "https://docs.example.com/webhooks"}
)

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def find_education_opportunities():
    customers = requests.get(
        f"{API}/contacts/search",
        headers=HEADERS,
        params={"tags": "customer,active"}
    ).json()

    opportunities = []
    for customer in customers["contacts"]:
        usage = get_usage_patterns(customer["email"])

        if usage["polling_frequency"] > 10 and not usage["uses_webhooks"]:
            opportunities.append((customer, "webhook-tip"))
        elif usage["uses_tagging"] is False and usage["email_volume"] > 100:
            opportunities.append((customer, "tagging-tip"))
        elif usage["uses_contacts"] is False:
            opportunities.append((customer, "contacts-tip"))

    return opportunities

"cm">// Customer education via MCP

"cm">// 1. Find active customers
const active = await mcp.search_contacts({
  tags: ["customer", "active"]
});

"cm">// 2. Send targeted tip
await mcp.send_email({
  from: "[email protected]",
  to: customer.email,
  subject: "Pro tip: Automate your email threading with webhooks",
  text_body: `Hi ${customer.name}, I noticed you're manually checking for replies. Did you know you can set up webhooks to get instant notifications?`
});

"cm">// 3. Tag as educated on topic
await mcp.add_contact({
  email: customer.email,
  tags: ["tip-sent-webhooks"]
});