AI drafts phased migration emails with technical guides and timelines. Your team verifies every detail before customers see it.
Platform migrations, API version upgrades, and service transitions create anxiety for customers. Poorly communicated migrations cause support overload, broken integrations, and customer churn. Customers need clear, phased guidance but producing accurate technical migration content for each customer segment is enormously time-consuming.
MultiMail's AI agent drafts phased migration communications with technical guides, timelines, and support resources tailored to each customer's integration. With gated_all oversight, your engineering and support teams verify every technical detail before delivery — because errors in migration instructions can break customer integrations.
Use search_contacts to identify customers affected by the migration. Tag them by integration type, API version, and migration priority to send the right message to each group.
The AI drafts emails for each migration phase — announcement, preparation guide, migration window, and completion confirmation. Each email includes relevant technical details for the customer's specific integration.
With gated_all oversight, every migration email is reviewed for technical accuracy. Engineering verifies code examples, endpoint changes, and breaking changes before any customer receives instructions.
Approved emails are sent to the appropriate cohort. Tag conversations to track which customers have acknowledged, started, and completed their migration.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
"cm"># Find customers on API v1
v1_customers = requests.get(
f"{API}/contacts/search",
headers=HEADERS,
params={"tags": "api-v1"}
).json()
for customer in v1_customers["contacts"]:
response = requests.post(
f"{API}/send",
headers=HEADERS,
json={
"from": "[email protected]",
"to": customer["email"],
"subject": "Action required: API v2 migration guide (deadline April 30)",
"text_body": f"Hi {customer[&"cm">#039;name']},\n\nWe're upgrading to API v2 with improved performance. Your v1 integration will continue working until April 30, 2026.\n\nMigration guide: https://docs.example.com/migrate-v2\n\nKey changes:\n- New auth header format\n- Paginated responses\n- Webhook payload v2 schema"
}
)
print(f"Migration notice sent to {customer[&"cm">#039;email']}")Notify affected customers about an upcoming API migration with timeline and preparation steps.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
"cm"># Tag customers who have migrated
requests.post(
f"{API}/contacts/{contact_id}/tags",
headers=HEADERS,
json={"tags": ["migration-complete"]}
)
"cm"># Find customers who haven't started
not_started = requests.get(
f"{API}/contacts/search",
headers=HEADERS,
params={"tags": "api-v1,-migration-started"}
).json()
"cm"># Send reminder
for customer in not_started["contacts"]:
requests.post(
f"{API}/send",
headers=HEADERS,
json={
"from": "[email protected]",
"to": customer["email"],
"subject": "Reminder: API v1 sunset in 30 days",
"text_body": f"Hi {customer[&"cm">#039;name']}, API v1 will be retired on April 30. We haven't detected any v2 API calls from your integration yet..."
}
)Tag customers by migration status and send follow-ups to those who haven't started.
"cm">// Migration communication workflow via MCP
"cm">// 1. Find affected customers
const affected = await mcp.search_contacts({
tags: ["api-v1"]
});
"cm">// 2. Send migration guide
for (const customer of affected.contacts) {
await mcp.send_email({
from: "[email protected]",
to: customer.email,
subject: "Action required: API v2 migration guide",
text_body: `Hi ${customer.name}, we're upgrading to API v2...`
});
"cm">// 3. Tag as notified
await mcp.add_contact({
email: customer.email,
tags: ["migration-notified"]
});
}Manage migration communications using MultiMail MCP tools.
Gated_all oversight ensures every migration instruction is technically accurate before customers attempt changes to their integrations.
AI manages multi-phase migration campaigns — announcement, preparation, migration window, and completion — keeping customers informed at every stage.
Different customer segments receive migration instructions tailored to their specific integration patterns, API usage, and technical complexity.
Contact tagging creates a real-time view of migration progress across your customer base, making it easy to identify and support stragglers.
Email infrastructure built for AI agents. Verifiable identity, graduated oversight, and a 38-tool MCP server. Formally verified in Lean 4.