Resolve Support Tickets in Seconds, Not Hours

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

"cm"># Check for new emails in the support mailbox
response = requests.get(
    f"{API}/mailboxes/support-mailbox-id/inbox",
    headers=HEADERS,
    params={"status": "unread", "limit": 20}
)
inbox = response.json()

for message in inbox["emails"]:
    "cm"># Read full email content
    email = requests.get(
        f"{API}/emails/{message[&"cm">#039;id']}",
        headers=HEADERS
    ).json()
    print(f"From: {email[&"cm">#039;from']} Subject: {email['subject']}")

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def draft_support_reply(email: dict) -> str:
    """Your AI classification + drafting logic."""
    "cm"># Classify: billing, shipping, account, technical
    category = classify_inquiry(email["text_body"])
    "cm"># Generate reply from knowledge base
    return generate_reply(category, email)

"cm"># Draft and send reply with gated oversight
draft = draft_support_reply(email)
response = requests.post(
    f"{API}/reply",
    headers=HEADERS,
    json={
        "in_reply_to": email["id"],
        "text_body": draft,
        "html_body": f"<p>{draft}</p>"
    }
)
print(f"Reply queued for approval: {response.json()[&"cm">#039;id']}")

"cm">// Using MultiMail MCP tools in an AI agent

"cm">// 1. Check for new support emails
const inbox = await mcp.check_inbox({
  mailbox_id: "support-mailbox-id",
  status: "unread",
  limit: 10
});

"cm">// 2. Read the full email
const email = await mcp.read_email({
  email_id: inbox.emails[0].id
});

"cm">// 3. Tag it for tracking
await mcp.tag_email({
  email_id: email.id,
  tags: ["auto-reply", "billing"]
});

"cm">// 4. Send reply (goes to approval queue under gated_send)
await mcp.reply_email({
  email_id: email.id,
  text_body: "Hi! Your billing cycle resets on the 1st..."
});