Catch SLA Breaches Before They Cost You

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def check_sla_metrics(metrics: dict, thresholds: dict):
    for metric, value in metrics.items():
        threshold = thresholds[metric]
        if value <= threshold["warning"]:
            alert_body = (
                f"SLA Warning: {metric} is at {value}, "
                f"approaching threshold of {threshold[&"cm">#039;breach']}.\n\n"
                f"Contributing factors:\n{get_recent_incidents(metric)}\n\n"
                f"Action needed to prevent breach."
            )
            requests.post(
                f"{API}/send",
                headers=HEADERS,
                json={
                    "from": "[email protected]",
                    "to": "[email protected]",
                    "subject": f"[SLA WARNING] {metric} at {value}",
                    "text_body": alert_body
                }
            )

check_sla_metrics(
    {"api_uptime": 99.7, "p99_latency_ms": 450},
    {"api_uptime": {"warning": 99.7, "breach": 99.5},
     "p99_latency_ms": {"warning": 400, "breach": 500}}
)

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def escalate_sla_breach(metric: str, value: float, affected_customers: list):
    body = (
        f"SLA BREACH: {metric} has fallen to {value}.\n\n"
        f"Affected customers: {len(affected_customers)}\n"
        f"Estimated penalty exposure: ${calculate_penalties(affected_customers):,}\n\n"
        f"Immediate action required."
    )

    "cm"># Notify executives
    for recipient in ["[email protected]", "[email protected]"]:
        requests.post(
            f"{API}/send",
            headers=HEADERS,
            json={
                "from": "[email protected]",
                "to": recipient,
                "subject": f"[SLA BREACH] {metric} - {len(affected_customers)} customers affected",
                "text_body": body
            }
        )

"cm">// SLA breach alert workflow via MCP

const metrics = await getServiceMetrics();

if (metrics.apiUptime <= 99.7) {
  "cm">// Send warning alert
  await mcp.send_email({
    from: "[email protected]",
    to: "[email protected]",
    subject: `[SLA WARNING] API uptime at ${metrics.apiUptime}%`,
    text_body: `API uptime has dropped to ${metrics.apiUptime}%, approaching the 99.5% SLA threshold. Recent incidents: ${metrics.recentIncidents.join(", ")}`
  });

  "cm">// Tag for tracking
  await mcp.tag_email({
    email_id: alert.id,
    tags: ["sla-warning", "api-uptime"]
  });
}