AI handles trial expirations, plan changes, payment updates, and cancellation confirmations — compliant with auto-renewal laws.
Subscription management emails are legally required for auto-renewal programs in most US states. Missing or late notifications can violate state auto-renewal laws, resulting in fines and forced refunds. Manual processes create compliance risk because they depend on individual staff remembering to send notifications at precise intervals.
MultiMail's AI agent monitors subscription lifecycle events and sends transactional emails immediately when triggered. Autonomous mode ensures compliance-critical notifications like trial expiration warnings are never delayed by human bottlenecks.
Your billing system sends webhook events for subscription lifecycle changes: trial expiring, plan upgraded, payment method updated, cancellation requested, renewal upcoming.
The AI agent drafts notifications with required legal disclosures, including billing amounts, renewal dates, and cancellation instructions as mandated by state auto-renewal laws.
Using send_email with autonomous oversight, notifications are delivered the moment events trigger. Compliance deadlines cannot afford human review delays.
Every notification includes links for customers to manage their subscription: upgrade, downgrade, update payment, or cancel — reducing support contacts.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
response = requests.post(
f"{API}/send",
headers=HEADERS,
json={
"from": "[email protected]",
"to": ["[email protected]"],
"subject": "Your Pro plan trial ends in 3 days",
"text_body": (
"Hi Taylor,\n\n"
"Your 14-day Pro plan trial ends on March 15, 2026.\n\n"
"Your card ending in 4242 will be charged $29/month "
"starting March 15 unless you cancel or change plans.\n\n"
"Manage your subscription:\n"
"- Continue on Pro: No action needed\n"
"- Change plans: https://app.yourcompany.com/billing/plans\n"
"- Cancel: https://app.yourcompany.com/billing/cancel\n\n"
"Questions? Reply to this email."
),
"html_body": "<h2>Trial Ending Soon</h2><p>Hi Taylor...</p>"
}
)
print(f"Trial warning sent: {response.json()[&"cm">#039;id']}")Notify a customer that their trial is expiring with billing details.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
response = requests.post(
f"{API}/send",
headers=HEADERS,
json={
"from": "[email protected]",
"to": ["[email protected]"],
"subject": "Subscription cancelled - access until March 31",
"text_body": (
"Hi Taylor,\n\n"
"Your Pro plan subscription has been cancelled. "
"You&"cm">#039;ll continue to have full access until the end "
"of your current billing period on March 31, 2026.\n\n"
"What happens next:\n"
"- Full Pro access through March 31\n"
"- Data retained for 30 days after expiration\n"
"- Reactivate anytime: https://app.yourcompany.com/billing\n\n"
"We&"cm">#039;d love to know why you're leaving. Quick survey (30 sec):\n"
"https://yourcompany.com/exit-survey/taylor123"
)
}
)
print(f"Cancellation confirmation sent: {response.json()[&"cm">#039;id']}")Confirm a subscription cancellation with access end date.
"cm">// Send trial expiration warning
const result = await mcp.send_email({
to: "[email protected]",
subject: "Your Pro plan trial ends in 3 days",
text_body: "Hi Taylor, your trial ends March 15. Card ending 4242 will be charged $29/mo..."
});
"cm">// Tag for subscription lifecycle tracking
await mcp.tag_email({
email_id: result.id,
tags: ["subscription", "trial-expiration", "pro-plan"]
});
"cm">// Add contact metadata for lifecycle tracking
await mcp.add_contact({
email: "[email protected]",
name: "Taylor",
metadata: {
plan: "pro-trial",
trial_end: "2026-03-15",
status: "trial-expiring"
}
});Use MCP tools to manage subscription notifications and track engagement.
Autonomous delivery ensures subscription notifications are sent at legally required intervals. No compliance gaps from human delays or forgotten sends.
Proactive payment method expiration warnings and renewal reminders prevent failed charges that lead to involuntary cancellations.
Every notification includes management links. Customers upgrade, downgrade, or update payment without contacting support.
Subscription changes are confirmed the moment they happen. Customers never wonder whether their cancellation or upgrade was processed.
Email infrastructure built for AI agents. Verifiable identity, graduated oversight, and a 38-tool MCP server. Formally verified in Lean 4.