Fair, Clear Moderation Notices at Scale

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def send_moderation_notice(user_email: str, violation: dict):
    body = (
        f"Your content titled &"cm">#039;{violation['content_title']}' was "
        f"{violation[&"cm">#039;action']} for violating our "
        f"{violation[&"cm">#039;policy_section']} policy.\n\n"
        f"Specifically: {violation[&"cm">#039;details']}\n\n"
        f"To appeal this decision, reply to this email within "
        f"{violation[&"cm">#039;appeal_window_days']} days with additional context."
    )

    response = requests.post(
        f"{API}/send",
        headers=HEADERS,
        json={
            "from": "[email protected]",
            "to": user_email,
            "subject": f"Content policy notice: Your post was {violation[&"cm">#039;action']}",
            "text_body": body
        }
    )
    return response.json()

send_moderation_notice("[email protected]", {
    "content_title": "Special offer",
    "action": "removed",
    "policy_section": "Spam (Section 3.2)",
    "details": "Post contained promotional links without disclosure",
    "appeal_window_days": 14
})

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

"cm"># Check for appeal replies
inbox = requests.get(
    f"{API}/mailboxes/trust-safety-mailbox-id/inbox",
    headers=HEADERS,
    params={"status": "unread"}
).json()

for message in inbox["emails"]:
    email = requests.get(
        f"{API}/emails/{message[&"cm">#039;id']}",
        headers=HEADERS
    ).json()

    # Check if this is a reply to a moderation notice
    thread = requests.get(
        f"{API}/threads/{email[&"cm">#039;thread_id']}",
        headers=HEADERS
    ).json()

    if is_moderation_thread(thread):
        # Tag as appeal for review queue
        requests.post(
            f"{API}/emails/{email[&"cm">#039;id']}/tags",
            headers=HEADERS,
            json={"tags": ["appeal", "pending-review"]}
        )

"cm">// Content moderation notice via MCP tools

"cm">// 1. Send moderation notice
await mcp.send_email({
  from: "[email protected]",
  to: userEmail,
  subject: "Content policy notice: Your post was removed",
  text_body: `Your post titled '${contentTitle}' was removed for violating our Spam policy (Section 3.2). To appeal, reply within 14 days.`
});

"cm">// 2. Check for appeal replies
const inbox = await mcp.check_inbox({
  mailbox_id: "trust-safety-mailbox-id",
  status: "unread"
});

"cm">// 3. Tag appeals for review
for (const msg of inbox.emails) {
  const thread = await mcp.get_thread({ thread_id: msg.thread_id });
  if (isModerationThread(thread)) {
    await mcp.tag_email({
      email_id: msg.id,
      tags: ["appeal", "pending-review"]
    });
  }
}