Get Real Feedback With Perfectly Timed Surveys

import requests
from datetime import datetime, timedelta

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def check_for_resolutions():
    "cm"># Check inbox for resolution signals
    inbox = requests.get(
        f"{API}/mailboxes/support-mailbox-id/inbox",
        headers=HEADERS,
        params={"status": "unread", "limit": 50}
    ).json()

    for msg in inbox["emails"]:
        email = requests.get(
            f"{API}/emails/{msg[&"cm">#039;id']}", headers=HEADERS
        ).json()

        if is_resolution_signal(email):
            # Schedule survey for 4 hours later
            schedule_survey(
                customer_email=email["from"],
                thread_id=email["thread_id"],
                send_at=datetime.utcnow() + timedelta(hours=4)
            )

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def send_survey(customer_email: str, thread_id: str):
    "cm"># Get thread context for personalization
    thread = requests.get(
        f"{API}/threads/{thread_id}", headers=HEADERS
    ).json()

    topic = classify_topic(thread)

    response = requests.post(
        f"{API}/send",
        headers=HEADERS,
        json={
            "from": "[email protected]",
            "to": customer_email,
            "subject": "How was your experience with our support team?",
            "text_body": f"Hi {thread[&"cm">#039;customer_name']}, your recent "
                         f"{topic} issue was resolved {thread[&"cm">#039;resolution_time']} ago. "
                         f"We&"cm">#039;d love your feedback: [Survey Link]",
            "html_body": build_survey_html(thread, topic)
        }
    )
    print(f"Survey sent: {response.json()[&"cm">#039;id']}")

"cm">// Using MultiMail MCP tools for satisfaction surveys

"cm">// 1. Check for recently resolved threads
const inbox = await mcp.check_inbox({
  mailbox_id: "support-mailbox-id",
  status: "unread",
  limit: 50
});

for (const msg of inbox.emails) {
  const email = await mcp.read_email({ email_id: msg.id });

  if (isResolutionSignal(email.text_body)) {
    "cm">// 2. Get thread context
    const thread = await mcp.get_thread({
      thread_id: email.thread_id
    });

    "cm">// 3. Tag for survey tracking
    await mcp.tag_email({
      email_id: email.id,
      tags: ["resolved", "survey-pending"]
    });

    "cm">// 4. Send personalized survey
    await mcp.send_email({
      to: email.from,
      subject: "How was your experience with our support team?",
      text_body: buildSurveyBody(thread)
    });
  }
}