AI Email for Energy and Utility Companies

const response = await fetch('https://api.multimail.dev/v1/mailboxes', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    address: '[email protected]',
    display_name: 'Your Utility Company',
    oversight_mode: 'gated_send',
    forward_to: '[email protected]'
  })
});

const mailbox = await response.json();
console.log(`Utility mailbox created: ${mailbox.id}`);

const response = await fetch('https://api.multimail.dev/v1/emails', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    from: '[email protected]',
    to: '[email protected]',
    subject: 'Power Outage Alert - Your Area',
    text: 'Dear Customer, we are aware of a power outage affecting the Oak Park neighborhood due to storm damage to a transmission line. Crews have been dispatched and are working to restore service. Estimated restoration: March 12, 10:00 PM. Safety reminders: Stay away from downed power lines. Use flashlights instead of candles. Keep refrigerator and freezer doors closed. For updates, visit outages.yourutility.com or call 1-800-555-0300.',
    tags: ['outage-alert', 'safety-critical', 'area-oak-park']
  })
});

const email = await response.json();
console.log(`Status: ${email.status}`); "cm">// 'pending_approval'

"cm">// MCP tool calls for utility customer email triage

const inbox = await mcp.check_inbox({
  mailbox: '[email protected]',
  unread: true
});

for (const message of inbox.messages) {
  const email = await mcp.read_email({ message_id: message.id });

  const tags = ['customer-inquiry'];

  if (email.body.match(/outage|power out|no electricity|no gas|no water/i)) {
    tags.push('outage-report', 'route-dispatch', 'priority-high');
  }
  if (email.body.match(/bill|charge|payment|rate|overcharge/i)) {
    tags.push('billing', 'route-billing');
  }
  if (email.body.match(/gas leak|smell gas|carbon monoxide|emergency/i)) {
    tags.push('safety-emergency', 'route-dispatch', 'priority-critical');
  }
  if (email.body.match(/assistance|hardship|can't pay|low income/i)) {
    tags.push('payment-assistance', 'route-social-services');
  }

  await mcp.tag_email({ message_id: message.id, tags });
}

"cm">// Send monthly usage reports to customers
const customers = await getCustomersForUsageReport();

for (const customer of customers) {
  await mcp.send_email({
    from: '[email protected]',
    to: customer.email,
    subject: `Your February Energy Usage Report`,
    text: `Dear ${customer.name}, your February usage summary: Total consumption: ${customer.kwh} kWh. Cost: $${customer.cost}. Compared to last month: ${customer.change > 0 ? '+' : ''}${customer.change}%. Compared to similar homes: ${customer.vs_neighbors}% ${customer.vs_neighbors > 0 ? 'higher' : 'lower'}. Tip: ${customer.efficiency_tip}. View detailed usage at yourutility.com/myaccount. Questions? Call 1-800-555-0300.`
  });
}

console.log(`Usage reports sent to ${customers.length} customers`);