AI Email Automation for Telecom Companies

const response = await fetch('https://api.multimail.dev/v1/mailboxes', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    address: '[email protected]',
    display_name: 'Your Telco Service Updates',
    oversight_mode: 'monitored',
    forward_to: '[email protected]'
  })
});

const mailbox = await response.json();
console.log(`Telecom mailbox created: ${mailbox.id}`);

const response = await fetch('https://api.multimail.dev/v1/emails', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer mm_live_your_api_key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    from: '[email protected]',
    to: '[email protected]',
    subject: 'Service Alert: Network Maintenance in Your Area',
    text: 'Dear Customer, we are performing network maintenance in the Downtown Metro area that may temporarily affect your service. Expected duration: 2:00 AM - 6:00 AM ET on March 15. During this window, you may experience intermittent connectivity. No action is required on your part. For real-time status updates, visit status.yourtelco.com or text STATUS to 55555. We apologize for any inconvenience.',
    tags: ['service-alert', 'maintenance', 'area-downtown']
  })
});

const email = await response.json();
console.log(`Service alert sent: ${email.id}`);

"cm">// MCP tool calls for telecom customer email triage

const inbox = await mcp.check_inbox({
  mailbox: '[email protected]',
  unread: true
});

for (const message of inbox.messages) {
  const email = await mcp.read_email({ message_id: message.id });

  const tags = ['customer-inquiry'];

  if (email.body.match(/outage|no service|can't connect|network down/i)) {
    tags.push('technical-support', 'route-noc', 'priority-high');
  }
  if (email.body.match(/bill|charge|payment|overcharge|fee/i)) {
    tags.push('billing', 'route-billing');
  }
  if (email.body.match(/cancel|switch|leaving|competitor/i)) {
    tags.push('retention', 'route-retention', 'churn-risk');
  }
  if (email.body.match(/upgrade|new phone|plan change|data limit/i)) {
    tags.push('sales', 'route-sales');
  }

  await mcp.tag_email({ message_id: message.id, tags });
}

"cm">// Send billing threshold alerts
const thresholdCustomers = await getCustomersNearLimit(85);

for (const customer of thresholdCustomers) {
  await mcp.send_email({
    from: '[email protected]',
    to: customer.email,
    subject: `Data Usage Alert: ${customer.usage_percent}% Used`,
    text: `Dear ${customer.name}, you have used ${customer.usage_percent}% of your ${customer.plan_data} data allowance for this billing cycle (ending ${customer.cycle_end}). At your current rate, you may incur overage charges of $${customer.overage_rate}/GB. To add data or change your plan, visit yourtelco.com/plans or call 1-800-555-0200. To check your usage, text DATA to 55555.`
  });

  await mcp.add_contact({
    email: customer.email,
    name: customer.name,
    tags: ['threshold-alert-sent', `usage-${customer.usage_percent}pct`]
  });
}