AI sends instant delivery confirmation emails with proof of delivery, cutting 'where is my order?' support tickets by 60%.
Customers call and email support asking about delivery status, creating unnecessary support volume that costs $5-15 per contact. Package theft goes unreported longer without delivery confirmation awareness. Lack of proactive communication at the delivery moment erodes trust in the purchase experience.
MultiMail's AI agent receives delivery events from your logistics system and sends instant confirmation emails with delivery details, proof of delivery, and feedback links. Autonomous mode ensures zero delay between the delivery event and the customer notification.
Your logistics system sends delivery completion webhooks to the AI agent with package details, delivery time, and proof of delivery information.
The agent composes a confirmation email with delivery timestamp, location details, and links for reporting issues or providing feedback.
Using send_email with autonomous oversight, confirmations are sent within seconds of the delivery event. No human bottleneck on high-volume transactional emails.
The agent monitors check_inbox for replies reporting missing packages or delivery issues, routing them to the appropriate support queue.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
def send_delivery_confirmation(order: dict):
response = requests.post(
f"{API}/send",
headers=HEADERS,
json={
"from": "[email protected]",
"to": [order["customer_email"]],
"subject": f"Delivered! Your order "cm">#{order['id']} was dropped off",
"text_body": (
f"Hi {order[&"cm">#039;customer_name']},\n\n"
f"Your package was delivered today at {order[&"cm">#039;delivery_time']} "
f"and left at your {order[&"cm">#039;delivery_location']}.\n\n"
f"Order "cm">#{order['id']}:\n"
f"{order[&"cm">#039;items_summary']}\n\n"
f"Didn&"cm">#039;t receive it? Report within 48 hours:\n"
f"{order[&"cm">#039;issue_link']}\n\n"
f"Rate your delivery experience:\n"
f"{order[&"cm">#039;feedback_link']}"
),
"html_body": f"<h2>Delivered!</h2><p>Your package was delivered...</p>"
}
)
return response.json()
send_delivery_confirmation({
"id": "ORD-29481",
"customer_email": "[email protected]",
"customer_name": "Jordan",
"delivery_time": "2:15 PM",
"delivery_location": "front door",
"items_summary": "1x Wireless Headphones, 1x USB-C Cable",
"issue_link": "https://yourstore.com/help/ORD-29481",
"feedback_link": "https://yourstore.com/feedback/ORD-29481"
})Notify a customer that their order has been delivered.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
"cm"># Process delivery events from logistics webhook
delivery_events = get_recent_deliveries()
sent_count = 0
for delivery in delivery_events:
response = requests.post(
f"{API}/send",
headers=HEADERS,
json={
"from": "[email protected]",
"to": [delivery["customer_email"]],
"subject": f"Delivered! Order "cm">#{delivery['order_id']}",
"text_body": f"Hi {delivery[&"cm">#039;name']}, your package was delivered at {delivery['time']}..."
}
)
sent_count += 1
print(f"Sent {sent_count} delivery confirmations")Handle batch delivery confirmations for high-volume shipping days.
"cm">// Send delivery confirmation
const result = await mcp.send_email({
to: "[email protected]",
subject: "Delivered! Your order #ORD-29481 was dropped off",
text_body: "Your package was delivered at 2:15 PM at your front door..."
});
await mcp.tag_email({
email_id: result.id,
tags: ["delivery-confirmation", "ORD-29481"]
});
"cm">// Monitor for delivery issue replies
const inbox = await mcp.check_inbox({
mailbox_id: "orders-mailbox-id",
status: "unread"
});
for (const msg of inbox.emails) {
const email = await mcp.read_email({ email_id: msg.id });
if (email.text_body.toLowerCase().includes("not received")) {
await mcp.tag_email({
email_id: email.id,
tags: ["delivery-issue", "missing-package"]
});
}
}Use MCP tools to send confirmations and monitor for delivery issues.
Proactive delivery confirmations answer the question before customers ask it, dramatically reducing support volume.
Autonomous mode sends confirmations within seconds of the delivery event. Customers know immediately when their package arrives.
Customers who receive delivery confirmations are more likely to check for their package promptly and report theft within the reporting window.
Delivery confirmation is the moment of highest satisfaction. Including a feedback link captures positive reviews when customers are most happy.
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