Confirm Every Delivery Before Customers Ask

AI sends instant delivery confirmation emails with proof of delivery, cutting 'where is my order?' support tickets by 60%.

The problem

Why this matters

Customers call and email support asking about delivery status, creating unnecessary support volume that costs $5-15 per contact. Package theft goes unreported longer without delivery confirmation awareness. Lack of proactive communication at the delivery moment erodes trust in the purchase experience.

The solution

How MultiMail solves this

MultiMail's AI agent receives delivery events from your logistics system and sends instant confirmation emails with delivery details, proof of delivery, and feedback links. Autonomous mode ensures zero delay between the delivery event and the customer notification.

1

Receive Delivery Events

Your logistics system sends delivery completion webhooks to the AI agent with package details, delivery time, and proof of delivery information.

2

Compose Confirmation

The agent composes a confirmation email with delivery timestamp, location details, and links for reporting issues or providing feedback.

3

Send Instantly

Using send_email with autonomous oversight, confirmations are sent within seconds of the delivery event. No human bottleneck on high-volume transactional emails.

4

Handle Delivery Issues

The agent monitors check_inbox for replies reporting missing packages or delivery issues, routing them to the appropriate support queue.

Try it

Try it with your agent

Pick your platform, copy the prompt, and paste it to your AI agent — it sets up MultiMail and builds the whole flow. Nothing to fill in.

1. Get MultiMail ready: read https://multimail.dev/llms.txt, connect the MCP server, create a free inbox, and set up a verified sender. 2. In AfterShip, use tracking webhooks and listen for the Delivered status so the workflow starts the moment a shipment is marked delivered. 3. For each delivered tracking update, match the shipment to the customer email, order number, carrier, tracking number, delivery time, delivery location if available, and proof-of-delivery details if AfterShip provides them. 4. Compose and send an instant delivery confirmation email that states the package was delivered, includes the carrier and tracking number, summarizes proof-of-delivery details, links to the order or tracking page, and asks for feedback or flags missing-package concerns. 5. Run this in MultiMail autonomous mode. Ask me only for AfterShip credentials, the brand voice, the verified sending domain, and the feedback or missing-package link before going live.
Benefits

What you get

60% Fewer 'Where Is My Order?' Tickets

Proactive delivery confirmations answer the question before customers ask it, dramatically reducing support volume.

Instant Notification

Autonomous mode sends confirmations within seconds of the delivery event. Customers know immediately when their package arrives.

Faster Theft Reporting

Customers who receive delivery confirmations are more likely to check for their package promptly and report theft within the reporting window.

Feedback Collection at Peak Satisfaction

Delivery confirmation is the moment of highest satisfaction. Including a feedback link captures positive reviews when customers are most happy.

Oversight

Recommended oversight mode

Recommended
autonomous
Delivery confirmations are high-volume, event-driven, and templated. They contain order-specific data but follow a standard format. Autonomous mode ensures instant delivery notifications without human bottleneck.
FAQ

Common questions

How quickly are confirmations sent after delivery?
With autonomous mode, confirmations send within seconds of receiving the delivery event webhook. The only latency is your logistics system's webhook delivery time. MultiMail's API processes and sends the email near-instantly.
Can we include delivery photos?
Yes. If your delivery service provides proof-of-delivery photos, your AI agent can include image links in the confirmation email. The photos can be hosted on your servers and linked in the HTML body.
What if the delivery event data is incorrect?
Delivery confirmations are generated from your logistics system's data. If the source data is incorrect, the confirmation will be too. Include a 'report issue' link in every confirmation so customers can flag discrepancies. For businesses where delivery accuracy is a concern, consider gated_send mode.
How do we handle high-volume days like Black Friday?
MultiMail's API handles high throughput. Your AI agent can send thousands of delivery confirmations per hour without degradation. No batching or throttling is needed for standard volume spikes.
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