Keep Customers Informed at Every Shipping Stage

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

STATUS_SUBJECTS = {
    "shipped": "Your order #{order_id} has shipped!",
    "in_transit": "Your order #{order_id} is on its way",
    "out_for_delivery": "Your order #{order_id} is out for delivery",
    "delivered": "Your order #{order_id} has been delivered"
}

def handle_shipping_event(event: dict):
    subject = STATUS_SUBJECTS[event["status"]].format(
        order_id=event["order_id"]
    )

    body = (
        f"Hi {event[&"cm">#039;customer_name']},\n\n"
        f"{get_status_message(event)}\n\n"
        f"Track your package: {event[&"cm">#039;tracking_url']}\n"
        f"Estimated delivery: {event[&"cm">#039;eta']}"
    )

    requests.post(
        f"{API}/send",
        headers=HEADERS,
        json={
            "from": "[email protected]",
            "to": event["customer_email"],
            "subject": subject,
            "text_body": body,
            "html_body": build_shipping_html(event)
        }
    )

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def handle_delivery_exception(event: dict):
    if event["exception_type"] == "delayed":
        subject = f"Delivery update: Order "cm">#{event['order_id']} delayed"
        body = (
            f"Hi {event[&"cm">#039;customer_name']}, your delivery has been "
            f"delayed. New estimated arrival: {event[&"cm">#039;new_eta']}.\n\n"
            f"We apologize for the inconvenience. Track updates: "
            f"{event[&"cm">#039;tracking_url']}"
        )
    elif event["exception_type"] == "failed_attempt":
        subject = f"Delivery attempted: Order "cm">#{event['order_id']}"
        body = (
            f"Hi {event[&"cm">#039;customer_name']}, delivery was attempted "
            f"but could not be completed. A second attempt will be "
            f"made on {event[&"cm">#039;retry_date']}.\n\n"
            f"Need to reschedule? Reply to this email."
        )

    requests.post(
        f"{API}/send",
        headers=HEADERS,
        json={
            "from": "[email protected]",
            "to": event["customer_email"],
            "subject": subject,
            "text_body": body,
            "html_body": f"<p>{body}</p>"
        }
    )

"cm">// Using MultiMail MCP tools for shipping updates

async function handleShippingEvent(event: ShippingEvent) {
  const statusMessages: Record<string, string> = {
    shipped: "has shipped and is on its way!",
    in_transit: "is currently in transit.",
    out_for_delivery: "is out for delivery today!",
    delivered: "has been delivered."
  };

  "cm">// Send shipping update
  await mcp.send_email({
    to: event.customerEmail,
    subject: `Your order #${event.orderId} ${event.status.replace("_", " ")}`,
    text_body: [
      `Hi ${event.customerName},`,
      `Your order #${event.orderId} ${statusMessages[event.status]}`,
      `Track your package: ${event.trackingUrl}`,
      `Estimated delivery: ${event.eta}`
    ].join("\n\n")
  });

  "cm">// Update contact metadata
  await mcp.add_contact({
    email: event.customerEmail,
    metadata: { last_shipping_status: event.status }
  });
}