AI generates and sends itemized confirmation emails the moment an order is placed. High-volume, reliable, fully automated.
Delayed or missing order confirmation emails are the number one driver of 'where is my order?' support tickets. When customers don't receive immediate confirmation, they lose confidence in the purchase and may attempt duplicate orders or contact support unnecessarily. Manual or slow confirmation systems can't keep up with order volume during peak periods.
MultiMail's AI agent processes order events in real time and sends confirmation emails instantly with itemized details, expected delivery dates, and tracking information. Autonomous oversight is ideal for order confirmations because they're event-driven, templated, and low-risk — the content comes directly from your order system, not AI generation.
Your order management system triggers the AI agent via webhook or API when a new order is placed. The event includes order details, customer information, and shipping estimates.
The agent composes a confirmation email with itemized product details, pricing, shipping address, and estimated delivery date. It can include personalized product recommendations based on purchase history.
Under autonomous oversight, the confirmation is sent instantly via send_email. No human approval needed — the content is derived from verified order data.
The agent tags the email and updates the contact record using add_contact with order metadata for downstream tracking and future communications.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
def handle_order_event(order: dict):
"cm"># Build itemized order details
items = "\n".join([
f"- {item[&"cm">#039;name']} x{item['qty']} — ${item['price']:.2f}"
for item in order["items"]
])
confirmation = (
f"Hi {order[&"cm">#039;customer_name']},\n\n"
f"Your order "cm">#{order['id']} has been confirmed!\n\n"
f"Items:\n{items}\n\n"
f"Total: ${order[&"cm">#039;total']:.2f}\n"
f"Estimated delivery: {order[&"cm">#039;estimated_delivery']}\n\n"
f"Track your order: {order[&"cm">#039;tracking_url']}"
)
response = requests.post(
f"{API}/send",
headers=HEADERS,
json={
"from": "[email protected]",
"to": order["customer_email"],
"subject": f"Order confirmed! "cm">#{order['id']} ships tomorrow",
"text_body": confirmation,
"html_body": build_order_html(order)
}
)
print(f"Confirmation sent: {response.json()[&"cm">#039;id']}")Handle an incoming order event and send an instant confirmation email.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
def update_contact_order_history(order: dict):
"cm"># Add or update contact with order info
requests.post(
f"{API}/contacts",
headers=HEADERS,
json={
"email": order["customer_email"],
"name": order["customer_name"],
"metadata": {
"last_order_id": order["id"],
"last_order_date": order["date"],
"total_orders": order.get("lifetime_orders", 1),
"customer_segment": order.get("segment", "standard")
}
}
)Store order metadata on the contact record for future personalization.
"cm">// Using MultiMail MCP tools for order confirmations
async function handleOrderEvent(order: Order) {
"cm">// 1. Send confirmation email immediately
await mcp.send_email({
to: order.customerEmail,
subject: `Order confirmed! #${order.id} ships tomorrow`,
text_body: buildConfirmationText(order)
});
"cm">// 2. Update contact record with order data
await mcp.add_contact({
email: order.customerEmail,
name: order.customerName,
metadata: {
last_order_id: order.id,
last_order_date: order.date,
lifetime_value: order.lifetimeValue
}
});
}Send order confirmations using MultiMail MCP tools.
Autonomous mode sends confirmations the moment an order is placed. Whether you process 100 or 100,000 orders per day, every customer gets immediate confirmation.
Instant, detailed order confirmations with tracking information preempt 'where is my order?' inquiries before they happen.
A professional, immediate confirmation email reassures customers that their order was received and is being processed. This is especially important for first-time buyers.
The AI can include relevant product recommendations based on purchase history, turning a transactional email into a revenue-generating touchpoint.
Email infrastructure built for AI agents. Verifiable identity, graduated oversight, and a 38-tool MCP server. Formally verified in Lean 4.