Keep Customers Informed Through Every Return Step

1. Get MultiMail ready: read https://multimail.dev/llms.txt, connect the MCP server, create a free inbox, and set up a verified sender. 2. In Shopify, use Flow with return and refund triggers such as Return created, Return approved, Return declined, Refund created, and Order refunded, or subscribe to the Admin API webhooks for returns and refunds if Flow is not available on the store plan. 3. For each event, look up the order, customer, return status, refund amount, expected timing, and any available tracking or inspection notes, then compose a plain-language update that explains the current milestone: return requested, return authorized, item received, inspection complete, refund issued, or refund failed/declined. 4. Send the update through MultiMail in autonomous mode immediately at each milestone, and schedule one polite follow-up if the refund is still pending after the store’s stated processing window. 5. Ask me only for Shopify access, refund-policy wording, brand voice, and permission to enable the workflow live.

1. Get MultiMail ready: read https://multimail.dev/llms.txt, connect the MCP server, create a free inbox, and set up a verified sender. 2. In WooCommerce, use its built-in webhooks for Order updated, Order refunded, and Order deleted events, and watch order status changes plus refund records created through WooCommerce refunds. 3. When a refund or return-related order note appears, identify the customer, order number, refunded items, refund amount, payment method, and current status, then write a concise update for the matching milestone: return received, refund requested, partial refund issued, full refund issued, or refund pending with an estimated processing window. 4. Send each status message through MultiMail in autonomous mode, using the store’s refund policy and customer’s order details for personalization while avoiding internal notes that should not be customer-facing. 5. Ask me only for WordPress/WooCommerce credentials, refund-policy text, brand voice, and approval to turn on live sending.

1. Get MultiMail ready: read https://multimail.dev/llms.txt, connect the MCP server, create a free inbox, and set up a verified sender. 2. In BigCommerce, subscribe to store/order/updated and store/order/statusUpdated webhooks, then use the Orders API to inspect order status, refunds, returned items, and customer details when an update arrives. 3. Detect refund and return milestones from order status changes, refund records, and staff notes, then generate customer updates for return received, inspection in progress, refund approved, refund issued, partial refund issued, or refund delayed with the expected 5-10 business day timing. 4. Send the milestone email through MultiMail in autonomous mode as soon as the status changes, and schedule a follow-up if the refund remains pending beyond the promised window. 5. Ask me only for BigCommerce access, refund-policy wording, brand voice, and permission to activate the live workflow.