Keep Customers Informed Through Every Return Step

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

def send_refund_notification(return_info: dict):
    response = requests.post(
        f"{API}/send",
        headers=HEADERS,
        json={
            "from": "[email protected]",
            "to": [return_info["customer_email"]],
            "subject": f"Refund processed: ${return_info[&"cm">#039;amount']} for order #{return_info['order_id']}",
            "text_body": (
                f"Hi {return_info[&"cm">#039;customer_name']},\n\n"
                f"We&"cm">#039;ve processed your refund of ${return_info['amount']} "
                f"for the returned {return_info[&"cm">#039;item_name']}.\n\n"
                f"You&"cm">#039;ll see the credit on your {return_info['payment_method']} "
                f"within 3-5 business days.\n\n"
                f"Return ID: {return_info[&"cm">#039;return_id']}\n"
                f"Original order: "cm">#{return_info['order_id']}\n\n"
                f"Questions? Reply to this email or visit our help center."
            ),
            "html_body": f"<h2>Refund Processed</h2><p>Hi {return_info[&"cm">#039;customer_name']}...</p>"
        }
    )
    return response.json()

send_refund_notification({
    "customer_email": "[email protected]",
    "customer_name": "Jordan",
    "amount": "89.99",
    "item_name": "Wireless Headphones",
    "order_id": "ORD-29481",
    "return_id": "RET-5891",
    "payment_method": "Visa ending in 4242"
})

import requests

API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}

stage_messages = {
    "received": {
        "subject": "Return received at our warehouse",
        "body": "We&"cm">#039;ve received your return package. Inspection will begin within 1-2 business days."
    },
    "inspecting": {
        "subject": "Return inspection in progress",
        "body": "Your returned item is being inspected. You&"cm">#039;ll hear from us within 24 hours."
    },
    "approved": {
        "subject": "Return approved - refund initiated",
        "body": "Your return has been approved. Refund of ${amount} has been initiated."
    },
    "refunded": {
        "subject": "Refund processed - ${amount} to your card",
        "body": "Your refund of ${amount} has been processed. Allow 3-5 business days."
    }
}

def send_stage_update(email: str, stage: str, amount: str):
    msg = stage_messages[stage]
    requests.post(
        f"{API}/send",
        headers=HEADERS,
        json={
            "from": "[email protected]",
            "to": [email],
            "subject": msg["subject"].replace("${amount}", amount),
            "text_body": msg["body"].replace("${amount}", amount)
        }
    )

"cm">// Send refund processed notification
const result = await mcp.send_email({
  to: "[email protected]",
  subject: "Refund processed: $89.99 will appear in 3-5 business days",
  text_body: "Hi Jordan, we've processed your refund of $89.99 for the returned Wireless Headphones..."
});

// Tag for return tracking
await mcp.tag_email({
  email_id: result.id,
  tags: ["return-update", "RET-5891", "refund-processed"]
});

// Monitor for customer questions about returns
const inbox = await mcp.check_inbox({
  mailbox_id: "returns-mailbox-id",
  status: "unread"
});

for (const msg of inbox.emails) {
  const email = await mcp.read_email({ email_id: msg.id });
  console.log(`Return inquiry from ${email.from}: ${email.subject}`);
}