AI verifies warranty coverage and drafts resolution emails instantly. Your support team reviews before sending — accuracy without the backlog.
Warranty claim processing is slow and opaque. Customers submit claims via email and wait days for a response while agents manually verify purchase dates, coverage terms, and eligibility. This creates frustrated customers, high support volumes, and inconsistent handling of similar claims.
MultiMail's AI agent reads incoming warranty claims, cross-references purchase data and coverage terms, and drafts accurate resolution emails automatically. With gated_send oversight, every response is reviewed by your support team before delivery, ensuring warranty terms are correctly communicated and resolution options are appropriate.
Incoming warranty claim emails arrive in your MultiMail mailbox. The AI agent uses check_inbox and read_email to process new claims in real time, extracting product details, purchase information, and issue descriptions.
The agent cross-references the customer's purchase date, product model, and warranty terms against your coverage database. It determines whether the claim falls within the warranty period and covers the reported issue.
Based on eligibility, the AI drafts a response outlining the resolution — replacement, repair, or denial with explanation. It uses reply_email to compose a professional response with specific warranty terms cited.
With gated_send oversight, every warranty response lands in the approval queue. Support staff verify the eligibility determination and resolution option before approving delivery.
The agent uses tag_email to categorize claims by status (pending, approved, denied) and sends proactive updates as claims move through inspection and resolution stages.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
"cm"># Check for new warranty claim emails
response = requests.get(
f"{API}/mailboxes/warranty-mailbox-id/inbox",
headers=HEADERS,
params={"status": "unread", "limit": 20}
)
for message in response.json()["emails"]:
email = requests.get(
f"{API}/emails/{message[&"cm">#039;id']}",
headers=HEADERS
).json()
# Extract claim details from email body
claim = parse_warranty_claim(email["text_body"])
print(f"Claim from {email[&"cm">#039;from']}: {claim['product']}")Check your warranty mailbox for new claims and extract key details for eligibility verification.
import requests
API = "https://api.multimail.dev/v1"
HEADERS = {"Authorization": "Bearer mm_live_xxx"}
def check_warranty(claim: dict) -> dict:
"""Your warranty verification logic."""
eligible = is_within_warranty_period(claim)
resolution = "replacement" if eligible else "denied"
return {"eligible": eligible, "resolution": resolution}
result = check_warranty(claim)
"cm"># Draft response based on eligibility
if result["eligible"]:
body = f"Your warranty claim for {claim[&"cm">#039;product']} has been approved for {result['resolution']}."
else:
body = f"Unfortunately, your warranty claim falls outside the coverage period."
response = requests.post(
f"{API}/reply",
headers=HEADERS,
json={
"in_reply_to": email["id"],
"text_body": body,
"html_body": f"<p>{body}</p>"
}
)
print(f"Claim response queued: {response.json()[&"cm">#039;id']}")Check warranty eligibility and draft an appropriate response with the resolution decision.
"cm">// Using MultiMail MCP tools for warranty processing
"cm">// 1. Check for new warranty claims
const inbox = await mcp.check_inbox({
mailbox_id: "warranty-mailbox-id",
status: "unread",
limit: 10
});
"cm">// 2. Read claim details
const email = await mcp.read_email({
email_id: inbox.emails[0].id
});
"cm">// 3. Tag claim with status
await mcp.tag_email({
email_id: email.id,
tags: ["warranty-claim", "pending-review"]
});
"cm">// 4. Send resolution (queued under gated_send)
await mcp.reply_email({
email_id: email.id,
text_body: "Your warranty claim #WC-5891 has been approved for replacement..."
});Use MultiMail MCP tools to manage the warranty claim workflow directly from your AI agent.
AI verifies eligibility and drafts responses in seconds instead of the hours or days it takes for manual processing.
Automated checks against purchase dates and warranty terms eliminate human errors in eligibility determination.
Every warranty response uses approved language and correctly cites coverage terms, reducing disputes and legal risk.
Gated send oversight ensures support staff verify every resolution decision before it reaches the customer.
Every claim, eligibility check, and resolution is logged for compliance with FTC and Magnuson-Moss Warranty Act requirements.
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